Ireland Returns & Refunds

Last updated: 20 June 2026

This page explains the return and refund route for UTBOX customers ordering from Ireland. It is written to help you check the practical steps before you place an order or contact support.

Cooling-off returns for Ireland orders

For most online orders delivered to Ireland, you can tell us that you want to cancel within 14 days from the day you receive the goods. After you tell us, please return the goods within a further 14 days.

Please return the UTBOX X2 Pro bundle with the main HDMI game stick, controllers, cables, accessories, manuals, and original packaging where possible. You may inspect the product as you would in a shop, but please avoid use beyond what is needed to check the item.

Return postage

For a change-of-mind return during the cooling-off period, you are responsible for return postage unless UTBOX has offered otherwise. If the item is faulty, incorrect, or damaged on arrival, contact us before returning it so we can review the issue and give return instructions.

Refund timing

When a cooling-off cancellation is accepted, we refund the eligible order payment to the original payment method within 14 days, subject to receiving the returned goods or proof that you sent them back, where applicable.

Faulty, damaged, or wrong item

Your statutory consumer rights are not limited by this page. If your order arrives faulty, damaged, incomplete, or different from what you ordered, email support@utbox.store with your order number, photos or video if available, and a short description of the issue.

How to start a return

1. Email support@utbox.store within the relevant return window.
2. Include your order number, the email used at checkout, and the reason for return.
3. Wait for return instructions before sending the item back.
4. Use a tracked service and keep your postage receipt until the return is closed.

Business identity and contact

Merchant: Hongkong Hope Overseas Trading Co., Limited

Address: Room 701, unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong

Phone: +1 3474001941

Email: support@utbox.store

Consumer guidance

For general Ireland and EU consumer rights guidance, you can refer to the Competition and Consumer Protection Commission (CCPC) and Your Europe. If anything in this page is unclear, contact support before placing or returning an order.